COMPLAINTS

1) USER DATA

Name

Surname

Address

Your email address

Telephone (Optional)

2) TRAVEL DETAILS

Travel Agent/Tour Operator/Ticket Seller (if applicable)

Booking Code/Ticket Number

Departure Point

Arrivals Point

Programme Departure Time

Date

Effective departure time (if not coinciding with the programmed time)

Date

3) MOTIVI DEL RECLAMO REASON FOR COMPLAINT

a) Reasons for complaint for regular services equal to or greater than 250km. Please tick the box
next to the pertinent item (*)
Ticket Issue / Contractual conditions or discriminatory faresRights of people with disabilities or limited mobilityInformation in the case of cancellation ordeparture delayAssistance at the station in the case of cancellation or departure delayAlternative transport or reimbursement due to cancellation, departure delay or overbooking.Travel informationInformation on the rights of passengersDifficulty with presenting a complaintOther
Specify if the reason is "Other"

Choose how you wish to receive reimbursement if applicable:
Vouchers or other servicesOther
If the choice is ‘Other’ specify the company’s procedure for payment in cash in accordance with the law

b) Reasons for complaint for regular services less than 250km. Please tick the box where relevant (*)
Contractual conditions or discriminatory faresRights of people with disablities or reduced mobilityInformation in the case of cancellation or departure delayAssistance at the station in the case of cancellation or departure delayAlternative transport or reimbursement due to cancellation, departure delay or overbooking.Travel informationInformation on the rights of passengersDifficulty with presenting a complaintOther
Specify if the reason is "Other"

Choose how you wish to receive reimbursement if applicable:
Voucher or other servicesOther
If the choice is ‘Other’ specify the company’s procedure for payment in cash in accordance with the law

The Service Company can integrate this list with additional items for company purposes.
(*) It is possible to indicate one or more reasons for the complaint. For information on the
rights of passengers on transport recognized by EU Regulation n. 181/2011 consult the website
of the Authority for Traffic Regulation at the address: https://www.autorita-trasporti.it/tutela-diritti-dei-passeggeri-trasporto-su-autobus/
4) Description of the complaint
Please describe the event with regard to all the items that have been ticked.

5) ATTACHMENTS
Attachments and identity document of the user (in the case a complaint is presented by a person different from the user). Other attachments:

6) AUTHORIZATION FOR THE USE OF PERSONAL DATA
I allow the use of personal data in express accordance with the privacy information page